Shipping policy
Shipping & Exchange Policy – ShopCeeCee.com
- We ship across most locations in India.
- Orders are usually dispatched within 5–10 business days as it is made to order.
- Delivery timelines range from 2–7 business days, depending on your pincode.
- Orders out for delivery on weekends or public holidays will be shipped on the next working day.
- Once shipped, you'll receive a tracking link on email or WhatsApp.
Cash on Delivery (COD) is not available for now.
Return & Exchange Policy
Exchanges are only possible for sizing issues and must be requested within 48 hours of receiving the product. Footwear must be unused and in its original packaging with all tags intact.
If your requested size/style is unavailable, you will receive store credit equal to your purchase value. This credit can be used toward any future order.
We’re happy to exchange your pair for another size, subject to approval.
Return Shipping Costs
- Customers are responsible for return shipping charges.
- In the case of damaged or defective items, ShopCeeCee will cover the return shipping costs.
Damaged or Faulty Products
- If you receive a faulty or damaged product, please email us at info@shopceecee.com with your order number and clear images within 48 hours of delivery.
- If approved, we’ll arrange a pick-up at no cost to you and send you a replacement as per your preference.
If you receive a tampered package, we request you not to accept the delivery and notify us immediately.
Refunds
- Prepaid orders: Refunds will be issued in the form of store credit.
- Refunds in the form of store credit are initiated once the returned product passes quality checks at our warehouse and usually reflect within 5–7 business days.
- Please note: shipping charges are non-refundable.
Order Cancellations
- Once an order has been processed, cancellations are possible within 24 hours of placing the order.
- To request a cancellation, please write to us at info@shopceecee.com with your order details, and our team will assist you.
How to Request a Return or Exchange
- Email us at info@shopceecee.com or contact: 9217494555 with your order details, or call our customer care team.
- We’ll guide you through the exchange process.
- Once approved, a courier pick-up will be scheduled (for damaged/defective items we cover charges, for all others the cost is borne by you).
- Credits or exchanges will be processed once we receive and inspect the product.